Refund policy

At Fluer Lotus, we want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

Returns

We accept returns within 7 days of delivery for unused items in their original condition and packaging.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • The item must be in the original packaging

  • Proof of purchase is required

Certain items may not be eligible for return, including:

  • Personalized or custom items

  • Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Made-to-Measure Items

Rings that are made to measure or produced specifically for a customer may not be eligible for standard returns or refunds unless the item arrives damaged or defective.

If you have any concerns regarding sizing or fit, please contact us before placing your order and our team at Fluer Lotus will be happy to assist.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue quickly.

Contact

If you have any questions regarding returns, please contact us at:
info@fluerlotus.com